The app says my access expired or the offline lease expired.
Connect the device to the internet and open the app so it can refresh entitlement status.
Support
Get help with Eddy
For support, email support@workingtidal.ca.
When possible, include your device, app version, what you expected to happen, what actually happened, and a screenshot.
Include these details
- App version and device model
- Any request ID shown in the app
- Any install ID or entitlement message shown on screen
- Whether the issue happened online or offline
The app says an update is required.
For strong offline support,Eddy uses annual atlas editions. The app requires an update when the bundled atlas year is stale, so install the latest release for the new atlas year.
How do I speed up support?
Include your app version, device model, a short description of what happened, and any request ID or install ID shown in the app. That gives us enough to trace entitlement or startup issues quickly.
Location is not centering or showing correctly.
Make sure device location services are on and that Eddy has permission to access location while in use. The app requests location only when those features are being used.
Navigation and safety
If your question is operational or safety-critical, do not rely on this website or app as your only source. Use official charts and publications, certified instruments, and prudent seamanship.